Get in Touch With Us
Got a question about a sweepstakes casino review, spotted something that needs updating, or just want to tell us what you think of the site? This page covers the best way to reach us and what we can actually help with.
The Best Way to Reach Us
Email is the most reliable channel for getting a real answer from a real person. Send your message to [email protected] and we will get back to you as soon as we can. We do not have a live chat or phone line at this time, so email is the route we can actually commit to responding on.
A short line explaining what your message is about helps us route it to the right person and get you a useful reply faster, rather than a generic one.
What We Can Help With
Social Casinos covers sweepstakes and social casinos, so most of what we hear from readers falls into a handful of categories:
- Questions about how sweepstakes casinos work — the difference between Gold Coins and Sweepstakes Coins, how redemptions work, or how our editorial ratings are put together.
- Corrections — welcome offers, coin amounts, eligible states and terms change often at operators like Crown Coins, SplashCoins or McLuck. If something on the site looks out of date, tell us and we will check it.
- Content suggestions — if there's a topic, a platform, or a state-specific question you think we should cover, let us know.
- Advertising and partnership enquiries — if you represent a sweepstakes casino operator or a related business and want to discuss working with us, introduce yourself and outline what you have in mind.
- Concerns about play habits — if you or someone you know is finding it hard to keep sweepstakes-style play in check, mention it in your message and we will point you toward general responsible-play resources. This is not a substitute for professional support.
What We Can't Do By Email
We're an independent comparison and review site, not an operator. That means a few things fall outside what we can sort out for you directly:
- We can't access, verify or make changes to your account with any operator listed on the site, including redemption status or identity verification.
- We can't confirm whether a specific platform is legal to use from your exact location — that depends on the operator's own terms and your state's current rules, which change, so we'd point you to the operator's terms page and your state's guidance instead of giving a yes-or-no answer.
- We can't process withdrawals, refunds or coin purchases — those requests need to go to the platform's own support team.
If your issue is with a specific operator's account, coins, or redemption, their own customer support will usually be faster and better placed to help than we are.
How Long a Reply Takes
We read every message that comes in and try to respond within a couple of working days. We don't run automated reply bots in place of an actual answer, so during busier periods it can occasionally take a little longer. If you haven't heard back after a week, feel free to follow up in case your message went astray.
Helping Us Keep Things Accurate
Our ratings and write-ups for platforms like Crown Coins, SplashCoins, Casino.Click and others are reviewed periodically, but offers, coin bundles and eligible states can shift without much notice on the operator's end. If you've noticed a welcome offer that no longer matches what we've listed, or a state that's been added or dropped from an operator's eligibility list, that kind of tip is genuinely useful to us — please send the details along with a link or screenshot if you have one.
If you're weighing up where to play and want more background first, our comparison of non-GamStop casino options covers a related but distinct part of the market and may be worth a look before you get in touch.
Before You Write In
A quick checklist that tends to speed things up on our end:
- Say which page or platform your message relates to, if applicable.
- Include any relevant dates, screenshots or links.
- Let us know if you're waiting on a reply to something you sent before.
- Keep account numbers, passwords or ID documents out of your email — send those only to the operator directly, never to us.
We appreciate you taking the time to reach out, whether it's a correction, a question, or just feedback on how we can make the site more useful.